Some frequently asked questions are addressed below, with some of the most common answers and links to detailed instructions. If you have a question that is not addressed here, please see the support info for SmartBidNet, below.
1. I received a notification on a project, but I do not see anything showing me how to log in.
It's likely the invitations are going to your junk mail. To prevent this from happening, you will need to "White list" emails from the kapuzm.com domain name.
2. My username or password is incorrect.
If you believe your username or password is incorrect, it is likely due to poor quality printing from a fax machine. You will need to e-mail the person who invited you and ask them to add your e-mail address to your company record and provide you with the username and password.
3. The trades you have me listed for do not apply. How do I change them?
You can change, add and remove trade codes yourself by logging into your company listing. For detailed instructions, please download the PDF Instructions for Subcontractors using SmartBid
4. The company or contact information you have for us has changed, how do we correct it?
You can change, add and remove points of contact yourself by logging into your company listing. For detailed instructions, please download the PDF Instructions for Subcontractors using SmartBid For further support with the software, please contact SmartBidNet Customer Support at (888) 808-8319, Mon.-Fri. 8 AM-6 PM CST, or by e-mail at email@example.com.
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